Return Policy

1. Eligibility for Returns

We accept returns under the following conditions:

• The item is unused, undamaged, and in its original packaging.
• The return request is made within 15 days of receiving the product.
• Proof of purchase (order confirmation, receipt, or invoice) is provided.
• The product is not excluded from returns (see Section 2).

2. Non-Returnable Items

The following items are not eligible for returns:

• Custom or special-order products.
• Opened or installed solar panels, inverters, batteries, or other electrical components.
• Items sold as “final sale” or “non-refundable.”
• Products damaged due to misuse, improper installation, or accidents.

3. Return Process

3.1. Step 1: Submit a Return Request

• Contact us at [email protected] to initiate the return.
• Provide your order number, details of the item(s), and the reason for the return.

3.2. Step 2: Receive Return Authorization

• If your return is eligible, we will issue a Return Merchandise Authorization (RMA) number and instructions for the return.
• Returns without an RMA number will not be accepted.

3.3. Step 3: Package and Ship the Item

• Safely package the item in its original packaging to avoid damage during transit.
• Clearly label the package with the RMA number.
• Ship the item to the return address provided in the RMA instructions.

4. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product).
• If the return is due to an error on our part, we will provide a prepaid shipping label.

5. Refunds

5.1. Refund Processing

• Refunds will be processed within 7-15 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method.

5.2. Deductions

• If the product is returned damaged or missing components, a restocking fee of 50% may be deducted from the refund.
• Shipping costs from the original purchase are non-refundable.

6. Exchanges

We allow exchanges under the following conditions:

• The item is returned within 15 days of receipt.
• The replacement item is of equal or lesser value (price differences may apply).
• Availability of the replacement product is confirmed.

7. Defective or Damaged Products

If you receive a defective or damaged product:

1. Notify us within 7 days of delivery at [email protected].
2. Provide photos or videos of the damage and proof of purchase.
3. We will evaluate your claim and, if approved, provide a replacement, repair, or refund.

8. Items Lost or Damaged During Return Shipping

• Sunminings is not responsible for items lost or damaged during return shipping.
• We recommend using a tracked and insured shipping method.

9. International Returns

• For international orders, customers are responsible for return shipping costs, customs duties, and taxes.
• Refunds will not include any original shipping fees or customs fees paid.

10. Special Circumstances

We may, at our discretion, accept returns or provide refunds for items that do not meet the standard return policy on a case-by-case basis.

11. Contact Us for Support

If you have questions or need assistance with your return, contact us at:

Sunminings
Email: [email protected]
Phone: +84 855457331
Website: https://www.sunminings.com

Effective Date: 09/12/2024

We value your trust and are here to ensure a smooth return process!