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Billing Disputes and Resolution

Encounter a billing error or dispute? Here's how to resolve it:

  1. Identify the Issue

    • Review your bill for incorrect charges, duplicate transactions, or missing credits.
  2. Gather Documentation

    • Collect invoices, order confirmations, and payment statements to support your claim.
  3. Submit a Dispute

    • Contact customer support or use the “Dispute a Charge” option in My Account. Clearly outline the issue and attach supporting documents.
  4. Await Investigation

    • Our team will investigate the dispute, which may take up to 14 business days.
  5. Resolution

    • Once verified, we’ll issue a refund, adjust the bill, or provide an explanation for the charge.

For unresolved issues, consult your payment provider for additional support.

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