Encounter a billing error or dispute? Here's how to resolve it:
Identify the Issue
- Review your bill for incorrect charges, duplicate transactions, or missing credits.
Gather Documentation
- Collect invoices, order confirmations, and payment statements to support your claim.
Submit a Dispute
- Contact customer support or use the “Dispute a Charge” option in My Account. Clearly outline the issue and attach supporting documents.
Await Investigation
- Our team will investigate the dispute, which may take up to 14 business days.
Resolution
- Once verified, we’ll issue a refund, adjust the bill, or provide an explanation for the charge.
For unresolved issues, consult your payment provider for additional support.