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What to Do if You Are Overcharged

If you notice an unexpected charge on your bill, follow these steps:

  1. Review Your Invoice

    • Check for additional items, services, or fees that may explain the discrepancy.
  2. Check the Payment Method

    • Confirm whether the payment method was charged correctly or duplicated.
  3. Contact Support

    • Provide your order number and a description of the issue. Attach your receipt or bank statement if needed.
  4. Request a Refund

    • If an overcharge is confirmed, request a refund or adjustment.
  5. Monitor the Resolution

    • Refunds typically process within 5-7 business days, depending on your bank.
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