If you notice an unexpected charge on your bill, follow these steps:
Review Your Invoice
- Check for additional items, services, or fees that may explain the discrepancy.
Check the Payment Method
- Confirm whether the payment method was charged correctly or duplicated.
Contact Support
- Provide your order number and a description of the issue. Attach your receipt or bank statement if needed.
Request a Refund
- If an overcharge is confirmed, request a refund or adjustment.
Monitor the Resolution
- Refunds typically process within 5-7 business days, depending on your bank.