What to Do if Your Package is Lost

1. Check Tracking Information

   • Log in to your account and review the tracking details for the package’s last known location.

2. Look Around Your Property

   • Check your mailbox, front door, side entrances, and any safe drop-off locations.

3. Contact the Shipping Carrier

   • Reach out to the carrier for assistance. Provide your tracking number for faster service.

4. File a Claim

   • If the carrier cannot locate the package, file a claim with them or contact our support team to assist with the process.

5. Contact Customer Support

   • If the issue persists, provide your order number and any claim details to our support team for resolution.

Lost packages will be replaced or refunded based on our policy.