Privacy Policy

 1. Information We Collect

We collect different types of information to provide better services to our customers:

1.1. Personal Information

When you interact with us (e.g., placing an order or signing up for updates), we may collect:

• Full Name
• Email Address
• Phone Number
• Shipping and Billing Address

1.2. Payment Information

To process transactions, we collect payment details, such as credit/debit card information or bank account details, through secure third-party payment processors. We do not store payment details on our servers.

1.3. Account Information

If you create an account on our website, we collect username, password, and other account-related data.

1.4. Browsing and Technical Data

To enhance user experience, we collect:

• IP Address
• Device Type (e.g., desktop, mobile)
• Browser Information
• Pages Visited
• Time Spent on Website
• Referring URLs

1.5. Communication Records

We keep records of emails, chats, or other communication to address your inquiries effectively.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1. Providing Services

• Processing orders and payments.
• Delivering products and services to your specified address.
• Responding to your questions and feedback.

2.2. Improving User Experience

• Enhancing website functionality.
• Personalizing content and recommendations.
• Conducting surveys to improve services.

2.3. Marketing and Communication

• Sending newsletters, promotional offers, or updates (only if you opt in).
• Notifying you of policy changes or security updates.

2.4. Legal Compliance

• Meeting legal obligations, such as tax and accounting requirements.
• Preventing fraud, unauthorized activities, or breaches of our terms.

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Track website performance and traffic patterns.
• Recognize returning visitors for a tailored experience.
• Serve relevant advertisements on third-party platforms.

You can manage cookie preferences through your browser settings. For more information, refer to our Cookie Policy.

4. How We Share Your Information

4.1. With Service Providers

We may share your data with trusted third-party service providers who assist us in:

• Payment Processing
• Shipping and Logistics
• Website Hosting
• Marketing and Analytics

These providers are bound by confidentiality agreements and are only authorized to use your data for specified purposes.

4.2. For Legal Reasons

We may disclose your information if required by law, such as to:

• Comply with legal obligations.
• Respond to lawful requests by authorities.
• Protect our rights, safety, or property.

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. When your data is no longer needed, we securely delete or anonymize it.

6. Data Security

We take stringent measures to protect your information, including:

• Encryption of sensitive data during transmission (e.g., SSL/TLS).
• Secure storage systems with restricted access.
• Regular security assessments and updates to prevent vulnerabilities.

However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights under applicable privacy laws:

7.1. Access and Update

You can access and update your personal information at any time by logging into your account or contacting us.

7.2. Request Deletion

You can request the deletion of your personal data unless we are required to retain it for legal or business purposes.

7.3. Data Portability

You can request a copy of your data in a commonly used format.

7.4. Opt-Out

You may opt out of marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.

7.5. Restrict Processing

You can request that we limit how we process your data under specific circumstances.

To exercise these rights, contact us at [your email address].

8. Third-Party Links

Our website may contain links to external sites. This policy applies only to Sunminings, and we are not responsible for the privacy practices or content of third-party websites.

9. International Users

If you are accessing our website from outside [your country], please note that your data may be transferred to and processed in [your country], where data protection laws may differ. By using our services, you consent to such transfers.

10. Changes to This Privacy Policy

We reserve the right to update this policy to reflect changes in our practices or for legal and regulatory reasons. Updated versions will be posted on this page with an “Effective Date.”

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Sunminings
Email: [email protected]
Phone: +84 855457331
Website: https://www.sunminings.com

Effective Date: 09/12/2024